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Technology Solutions Case Studies

Concordant

The Client
Concordant is a leading provider of IT infrastructure services for the healthcare payer and provider communities. EquipNet has partnered with Concordant to provide IT asset management and disposition services to the largest health insurance provider in Massachusetts to help them reach their goals of making healthcare more efficient, more effective, and more secure.

The Challenge
As a major health insurance provider, the client is required to comply with stringent federal regulations that protect patients' privacy (HIPAA). To stay competitive, the client needs to regularly update their computer equipment-a significant financial investment. And, when the older computers are no longer in use, the technology must be disposed of in an environmentally friendly and secure fashion.

The EquipNet Solution
EquipNet developed a comprehensive solution to help the client address its data security and regulatory compliance. The service plan includes:

  • Secure logistics management
  • Inventory, testing, and reporting
  • U.S. Department of Defense-compliant sanitizing of hard drives (5220.22-M standards)
  • Environmental recycling with certification

The EquipNet Solution
"At the largest healthcare insurer in Massachusetts, we selected EquipNet's Surplus Technology Services Program to meet a wide range of asset disposition needs, the largest of which was a refresh project of over 5,000 desktops and laptops. EquipNet's top-quality service, customer focus, and flexibility continually exceed our lofty expectations. With EquipNet's help, we now have a system in place to DoD sanitize, refresh, and environmentally recycle our technology products on an ongoing basis. They manage our surplus IT assets so we can focus on our core competency-providing quality healthcare services."

Matthew Demers
Program Executive
Concordant, Inc.

For more information about EquipNet and our turnkey surplus asset management services, please contact us using the form to your right.

Global Transformation Project

The Client
An international IT company conducting a global transformation project for their customer, one of the world’s leading producers of consumer products.

The Challenge
The client, an international IT services company, was conducting a global transformation project for their customer, one of the world’s leading producers of consumer products. The first project goal was to perform a complete refresh of all of their telecom and networking equipment, ensuring that all proprietary company data was securely sanitized in the process. They also wanted to efficiently complete the lease end return process for the assets they did not own. Their customer needed assurance that the process would be implemented to protect the integrity of their sensitive company data. They were also concerned about the ramifications of an environmental mishap if their electronic assets were not disposed of in a safe and responsible manner.

The client wanted to provide exemplary service to their customer but they were aware that this project was outside of their direct service offering.

The Solution
EquipNet Technology Solutions

The Result
EquipNet Technology Solutions was selected as the client’s asset recovery vendor and provides the following benefits:

Provided absolute data security assurance.
EquipNet’s Technology Solutions Team coordinated data sanitizing by resetting all assets back to the original factory settings, providing the associated audit trail and certifications to ensure absolute data security.

Ensured that all assets with no residual value were properly recycled.
EquipNet, an e-Stewards enterprise, environmentally recycled all assets that did not possess residual value with an ISO 14001 environmental recycler. As an e-Stewards Enterprise, EquipNet agrees to always make best efforts to work with certified e-Stewards recyclers, ensuring that its clients' e-waste does not contribute to the global toxic waste crisis. E-Stewards recyclers undergo a professional audit every year to guarantee they do not export hazardous recycling byproducts to developing countries, use US prison labor, or dump in municipal landfills while ensuring that private data is kept secure and that the operations protect both workers and the environment everywhere.

Coordinated the return of all leased assets.
EquipNet managed the lease-end return process, strictly adhering to the provided return requirements, prohibiting any financial penalties for the lessee.

Provided complete project transparency.
EquipNet’s Technology Solutions team inventoried all of the client’s assets and entered the data into its proprietary asset management system, IT ARMS™. This online platform provided all environmental certifications and access to 24/7 web-based oversight, allowing them to the client to track, manage, and audit all EquipNet activity to ensure that their client’s objectives were met.

Remarketed assets with residual value.
EquipNet’s Technology Solutions team performed a residual value determination on all assets logged into the asset registry on IT ARMS™ and separated assets into two categories: saleable and non-saleable. All saleable assets were remarketed through EquipNet’s Technology Solutions’ various sales channels in order to obtain maximized returns.

Provided continued dedicated service.
This global transformation project is ongoing, but to date, EquipNet has helped the client upgrade electronic assets in more than 75 different countries around the world. The value EquipNet has added to this process has helped the client and their customer to successfully manage a multinational project while mitigating any liability or risk.

Environmental Image

The Client
A leading global pharmaceutical company that discovers, develops, and distributes therapeutic solutions to improve the lives of people around the world.

The Challenge
The client, a major global pharmaceutical company, was concerned with their environmental footprint and the growing inventory of surplus electronic assets that was amassing in their storage facilities. They needed a secure and orderly means to recycle and remarket their surplus electronics, which would otherwise be sold to used equipment dealers, providing minimal return on initial investment. During the remarketing process of their surplus assets, it was crucial for the client to have absolute assurance that the sensitive company data stored on their surplus electronic equipment be properly handled.

Along the same lines, The client also needed to uphold their public image as an environmentally responsible organization by mitigating all potential risk of improperly disposing of their surplus assets, adding to the growing global concern of creating e-waste.

The Solution
IT ARMS™, EquipNet’s proprietary web-based asset management system EquipNet Technology Solutions

The Results
Having selected EquipNet as their asset recovery vendor, we provided the following benefits through our Technology Solutions Services:

Provided complete project transparency EquipNet’s Technology Solutions Team received all of the client’s assets and reconciled the data into our proprietary asset management system, IT ARMS™. This online platform provided all environmental certifications, and access to 24/7 web-based oversight, allowing them to track, manage, and audit all EquipNet activity to ensure that their objectives were being met.

Cleared out the surplus assets from their facility
EquipNet’s Technology Solutions’ team coordinated the logistics of the client’s surplus electronic assets, shipping them to our processing facility in Canton, MA for inventorying, environmental recycling, sanitizing, and remarketing. By taking their assets into our processing facility we immediately provided the client with space and flexibility within and around their site.

Remarketed assets with residual value
EquipNet’s Technology Solutions team performed a residual value determination on all assets logged into the asset registry on IT ARMS™ and separated assets into two categories, saleable and non-saleable. Assets with residual value were sold through the IT sales channels in order to achieve maximized returns.

Provided absolute data security assurance
EquipNet’s Technology Solutions Team provided quality assurance by performing a second analysis of their electronic assets, ensuring that no sensitive company data was still present on any of their assets after they prepared them for pick-up and shipment to our processing facility. If any assets with sensitive company data still stored on them were identified, EquipNet securely sanitized the data, using DoD 5220.22-M3 pass wipe.

Ensured that all assets with no residual value were properly recycled
EquipNet, an e-Stewards enterprise, environmentally recycled all assets that did not possess residual value with an ISO 14001 environmental recycler, providing the associated e-certifications directly to the client. As an e-Stewards Enterprise, EquipNet agrees to always make best efforts to work with certified e-Stewards recyclers, ensuring that its clients' e-waste does not contribute to the global toxic waste crisis. E-Stewards recyclers undergo a professional audit every year to guarantee they do not export hazardous recycling byproducts to developing countries, use US prison labor, or dump in municipal landfills while ensuring that private data is kept secure and that the operations protect both workers and the environment everywhere.

Financial Services

The Client
A major financial services organization whose offices and services can be found worldwide.

The Challenge
The client had partnered with another vendor to develop an internal electronic asset management program which helped them refresh their assets. The partnership they had with their vendor was based on a no cost-no pay model which provided no financial returns. Their program was not recovering any of their previous investments in technology.

The Solution
EquipNet Technology Solutions Revenue Sharing Program for Remarketed Assets

The Results

Having selected EquipNet as their new asset recovery vendor, we addressed the following issues through our Technology Solutions Services:

Provided complete project transparency
EquipNet’s Technology Solutions Team received The client’s assets along with an accompanying asset registry. Upon receipt of the assets the EquipNet Technology Solutions Team reviewed the asset registry, checking for any discrepancies with the received assets.

Cleared out the surplus assets from their facility
EquipNet’s Technology Solutions’ team coordinated the logistics of all of the client’s surplus electronic assets, shipping them to our processing facility in Canton, MA for inventorying, recycling, sanitizing, and remarketing. By taking their assets into our processing center we were able to immediately provide The client with space and flexibility within their facility.

Remarketed assets with residual value for resale on the secondhand equipment market
EquipNet’s Technology Solutions team performed a residual value determination on all assets logged into the client’s asset registry and separated assets into two categories, saleable and non-saleable. Assets with residual value were sold through the IT sales channels, and to date EquipNet has managed to maximize ROI, earning hundreds of thousands of dollars in sales returns for the client. The Technology Solutions program provided the return on investment that their old internal previous program did not.

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